What situations does the Refund Policy apply to?

All canceled orders resulting in refunds will be reviewed manually each day. If it is found that a canceled order is initiated by the Seller due to their inability to complete the order, then they will be charged up to 10% of the order price. Partially delivered orders are included in the review process.

If the order expired or was canceled by the seller due to connection problems with the buyer through the onsite message system, there will be no charge from the seller.

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