Feel confident each time you transact at P2Gamer. P2Guard ensures that sellers will complete your order as described.
P2Guardwill cover a buyer’s purchase when:
- The buyer did not receive their order.
- Item received by the buyer does not match the product description
P2Guard does not cover the following:
- Buyers have verified and confirmed the receipt of the order.
- Buyer’s remorse.
- Transactions made outside of P2Gamer Marketplace.
- Any amendment by Game Developer / Game Publisher after delivery is successfully conducted.
- P2Guard does not cover fraudulent claims. We reserve the right to pursue legal actions and permanently suspend a buyer’s account for filing fraudulent claims.
- Buyers must only confirm the receipt of your order after you have verified the item received is as described in the product listing and working condition. Confirming the receipt of your order indicate that you are satisfied with your purchase and agree to release the payment to the seller.
- The buyer shall be deemed to have accepted the purchased Goods and/or Services if no claim, issues and/or complaints are raised or made by the relevant Buyer to P2Gamerwithin seventy-two (72) hours upon delivery of the purchased Goods and/or Services. Refunds will not be given for orders which its payment has been released to the seller.
- All Sale Contracts are strictly made between the relevant Seller and the relevant Buyer to the full and absolute exclusion of P2Gamerand P2Gamerdoes not provide any after-sale services. P2Gamer may, but shall not be obliged to, assist the Buyer or the Seller if any dispute arises after the conclusion of any Sale Contract.
- In the event of a trading dispute, buyers have 72 hours to respond to our request for information by providing evidence for validation. We will deem the issue resolved and close the dispute if the buyer fails to do so within the stipulated time frame.
- All payment disputes or a chargeback is not covered by P2Guard. We will stop the investigation and any request including refunds will not be entertained if such a situation arises.
- P2Guard is not a product warranty.