1. Buyer Could request to cancel the order at any stage till order complete.
2. Once the Buyer requests a full or partial refund, the order will be on hold immediately.
3. Every Refund request must be reviewed by the seller. If there is no response after 3 days. the refund request will proceed to p2gamer admin team for approval refund request.
4. The buyer and seller must communicate via P2Gamer Support System to solve any issue that may arise.
5. The seller could reject a refund request from the buyer if the seller feels the order is delivered or made an agreement with buyer.
6. After refund rejects from Seller, a buyer Could escalate the issue, the seller order page will be updated as a dispute, and P2gamer team will investigate it.